urse Aide Practice Exam 2025 - Free Nurse Aide Practice Questions and Study Guide

When a resident expresses dissatisfaction with their care, it is crucial for the nurse aide to take the complaint seriously and respond appropriately. Informing the charge nurse or supervisor is the correct action because it ensures that the concern is addressed at a higher level of care. The charge nurse or supervisor has the authority and resources to investigate the issue further and implement necessary changes or solutions to improve the resident’s experience.

Additionally, addressing complaints in this manner helps to enhance communication within the healthcare team and reinforces a culture of respect and responsiveness to resident needs. It shows the resident that their concerns are valued and taken seriously, which can improve their overall satisfaction and trust in the care they receive. This response also allows for any necessary follow-up to ensure the situation is resolved and that similar complaints can be prevented in the future.

In contrast, ignoring the complaint can lead to further dissatisfaction and potentially exacerbate the issue. Documenting the complaint in the resident's file is important but should not be the sole action taken, as it doesn’t actively address the resident’s immediate concerns. Advising the resident to be more patient dismisses their feelings and can create a feeling of isolation rather than understanding and support.